Customer Care Policy

Customer Care Policy – Futany

At Futany, we want every customer to feel confident and supported when shopping with us. This page outlines our Shipping, Returns, and Customer Service policies to ensure full transparency and trust.

🚚 Shipping Policy

  • Processing Time: Orders are processed and dispatched within 2 business days of payment.

  • Delivery Time (Domestic): Estimated 2–5 business days within the United States.

  • International Shipping: Currently, we do not ship internationally.

  • Shipping Costs: We offer free standard shipping on all orders.

  • Order Tracking: Tracking information is provided via email as soon as your order ships.

  • Address Changes: Contact us before dispatch to update your shipping address.

  • PO Box & Military Addresses: We ship to PO boxes and military addresses using USPS.

🔄 Returns & Refunds

  • Change of Mind: Returns are accepted within 30 days if the product is unused, in original packaging, and in resalable condition.

  • Defective / Damaged Items: Please contact us within 90 days if your product is faulty, damaged, or incorrect.

  • Return Shipping Costs: Customers cover return shipping for change-of-mind returns. For defective/warranty cases, we will reimburse your return shipping.

  • Refund Method: Refunds are issued either as store credit, original payment refund, or replacement item (depending on your preference and availability).

  • Processing Time: Refunds are completed within 5–7 business days after we receive the returned item.

💬 Customer Service Policy

  • Support Email: support@futany.com

  • Response Time: We respond to all inquiries within 24 hours (Mon–Fri).

  • Business Hours: Monday–Friday, 9 AM – 6 PM CST. Inquiries outside business hours will be handled the next business day.

  • Order Assistance: Customers receive email confirmation after purchase and tracking updates once shipped.

  • Delivery Issues: If your order is delayed, lost, or damaged, contact us for immediate assistance. We will investigate with the courier and provide a refund or replacement where applicable.

🤝 Our Commitment to You

At Futany, we are committed to:

  • Being clear and transparent about shipping, returns, and support.

  • Resolving issues quickly and fairly.

  • Providing a safe, reliable, and enjoyable shopping experience.

📩 Contact Us

For all questions, support requests, or feedback, please contact us:

Email: support@futany.com
Response Time: Within 24 hours (Mon–Fri)